Privacy Policy - Chat007

Last Updated: December 15, 2023

Welcome to Chat007 ("we," "our," or "Chat007"). We are committed to protecting your privacy and personal data. This Privacy Policy is designed to help you understand how we collect, use, disclose, process, and protect your personal information.

This Privacy Policy complies with the requirements of Singapore's Personal Data Protection Act (PDPA) and the European Union's General Data Protection Regulation (GDPR), and applies to our users worldwide. By using our services, you consent to the data practices described in this Privacy Policy.

1. Information Collection

1.1 Information You Provide Directly

We may collect the following types of personal information:

Account Information: Your name, email address, and other contact details provided when creating an account.
Subscription Information: Payment information and billing address provided when subscribing to our services.
Content Created When Using Our Services: Content that you create, upload, or share while using our services.
Communication Records: Information you provide when interacting with our customer support team.

1.2 Automatically Collected Information

When you use our services, we may automatically collect the following information:

Device Information: IP address, device type, operating system, and browser information.
Usage Data: How you use our services, including access times, features used, and interaction methods.
Log Data: Server logs and error reports.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about how you use our services.

2. Information Use

We may use your personal information for the following purposes:

To provide, maintain, and improve our services.
To process your subscriptions and payments.
To send notifications about your account, service changes, or product updates.
To respond to your requests, questions, and feedback.
To monitor and analyze usage patterns and trends to improve user experience.
To protect our services from fraud and abuse.
To comply with legal obligations.

We retain your personal information only for as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law.

3. Information Sharing

We do not sell your personal information. We may share your personal information with third parties in the following circumstances:

Service Providers: With third-party service providers that help us provide our services, such as payment processors, data storage providers, and customer support tools.
Compliance and Safety: When necessary to comply with applicable laws, regulations, or legal processes, to protect users' safety, to protect public safety, or to protect our rights.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: When we have your explicit consent to share your information with third parties.

All service providers are required to comply with data protection and confidentiality requirements in accordance with Singapore's PDPA and the EU's GDPR standards.

4. Cross-Border Data Transfers

Our services are provided globally, and your information may be transferred to and stored on servers located outside of Singapore. Regardless of where your information is stored, we take reasonable measures to ensure that your rights are protected and that your data is handled in accordance with this Privacy Policy and applicable laws.

For EU users, when we transfer your personal data to countries not deemed by the European Commission to provide an adequate level of protection, we ensure appropriate safeguards are in place through standard contractual clauses or other lawful mechanisms.

5. Your Rights

Under applicable data protection laws, you may have the following rights:

Right to Access: Obtain a copy of your personal information that we hold.
Right to Rectification: Correct inaccurate or incomplete personal information.
Right to Erasure: Request deletion of your personal information in certain circumstances.
Right to Restriction of Processing: Limit our processing of your personal information in certain circumstances.
Right to Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format, or have it transmitted to another data controller.
Right to Object: Object to processing of your personal information based on your particular situation.
Right to Withdraw Consent: Withdraw any consent previously given.

To exercise these rights, please contact us through our Contact Page. We will respond to your request within the timeframe specified by law, typically within one month. In certain cases, we may reject or limit your request as required by law.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, use, or disclosure. These measures include, but are not limited to, encryption, access controls, firewalls, and regular security assessments.

However, no method of electronic transmission or storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

7. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you discover that we have inadvertently collected personal information from a child, please contact us through our contact channels, and we will promptly take steps to delete this information.

8. Cookies and Similar Technologies

We use cookies and similar technologies to provide, improve, protect, and promote our services. Cookies are small data files placed on your device that allow us to provide certain features when you access or interact with our services. You can control cookies through your browser settings, but this may affect the availability of certain service features.

The types of cookies we use include:

Essential Cookies: Necessary for our website to function properly.
Functional Cookies: Help remember your settings and preferences.
Analytics Cookies: Help us understand how users use our services.

9. Third-Party Links

Our services may contain links to third-party websites, products, or services. This Privacy Policy does not apply to these third parties. We recommend that you review the privacy policies of these third parties to understand how they collect, use, and share your information.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the updated policy on our website and notify you when appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of our services after the revised Privacy Policy has been posted constitutes acceptance of the revised policy. If you do not agree with the new terms, please stop using our services.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Chat007
16 Boat Quay Conservation Area
39 Circular Road
Singapore 049397

Telegram: @chat007kf

If you are a resident of the EU and believe that we have not adequately addressed your concerns, you have the right to lodge a complaint with the data protection authority in your country.